Concerns and Complaints
We have been assessing the technical competence of contractors for over 50 years and we take our assessment procedures very seriously. Our aim is to ensure installation work is done to the highest industry standards by reputable contractors. The confidence we have in our assessment procedures and our registered contractors led to the introduction of the Platinum Promise.
We are happy to investigate any gas safety complaints you may have about work carried out by a registered engineer, be it at your property or another address. Likewise, if you’re aware that someone is carrying out gas work outside of registration, you can report the matter to us and we will look to investigate.